Return & refund policy

Thank you for choosing SmartOnLighting.com.
We are committed to delivering professional-grade lighting solutions backed by responsive customer service. Should you have any concerns with your order, our team is here to help and will respond within 1–2 business days.

Return & Support Policy
At SmartOn Lighting, we stand behind the quality of our products. If for any reason you are not fully satisfied, you may request a return within 30 days of receiving your order.

To ensure a smooth experience:

Returned items must be unused, uninstalled, and in original packaging.

Products that have been installed cannot be returned unless there is a verified quality issue.

As part of our return process, customers are responsible for the return logistics. We recommend using a trackable shipping method for your peace of mind.

📧 Start your return or report an issue: sales@smartonlighting.com

Product Support & Quality Concerns
We take product quality seriously. If your item arrives damaged, defective, or incomplete, please notify us immediately. Our team will evaluate the issue and offer the most suitable solution—whether that’s troubleshooting, replacement parts, or a full unit exchange.

In such cases, we will guide you through the process and ensure your issue is resolved quickly and professionally.

Shipping Considerations
Original shipping costs are non-refundable.

Return shipping is handled by the customer unless the product is deemed defective or incorrect.

To ensure safe return, please retain all original packaging and accessories.

Refunds
Upon receiving and inspecting the return, we will notify you of the result. If approved, the refund will be issued to your original payment method. Please allow a few days for processing, depending on your card issuer or bank.

Need Assistance?
Our team is always ready to support you.
📩 Contact us with any questions at sales@smartonlighting.com